Christina
Kelli Ping.

Certified Training General Manager

MOD Superfast Pizza

Leading high-performing teams while developing talent pipelines and driving exceptional results across multiple locations.

• Managed diverse teams of 20+ direct reports across multiple locations
• Developed 20+ employees into management roles (talent pipeline)
• Achieved top 10 regional performance with $2M+ annual revenue
• Led training and opening of multiple new locations as company representative
• Maintained above-average company retention rates and positive staff engagement
• Consistently brought in 20-30% contribution per period

Leadership / P&L Management / Team Development / Multi-Unit Operations / Training & Development

Freelance Artist & Designer

Self Driven Creative

Creating meaningful design work from branding to large-scale installations, building long-term client relationships.

• Specialized in lettering, sign painting, illustration, and branding
• Developed comprehensive branding packages and marketing materials
• Created event signage, vinyl graphics, and print collateral
• Sold products at events and creative expos
• Built long-term client relationships through quality service
• Experience in light motion design and production

Branding & Logo Design / Hand Lettering / Illustration / Print Design / Event Signage / Adobe Creative Suite

Operations Manager & Certified Trainer

FedEx Ground

Comprehensive operations experience managing logistics, quality assurance, and team development in fast-paced environments.

• Earned Purple Promise Award for exceptional customer service (2014)
• Managed warehouse operations and equipment efficiency
• Implemented quality assurance processes and hazmat procedures
• Led training programs for operational excellence
• Successfully managed cross-country relocation and role transition
• Ensured smooth flow of work and machinery operations

Operations Management / Quality Assurance / Process Improvement / Logistics / Team Training / Warehouse Management

Leadership & Team Building

• People Development & Mentorship: Proven track record developing leads/managers to improve decision-making, delegation, and communication skills
• Leading High-Performing Teams: Managed diverse teams of 20+ direct reports at multiple locations with positive engagement and above-average retention
• Cultivating Brand Culture: Demonstrated ability to embody brand values, instill them in others, and participate in community involvement initiatives

Business & Financial Acumen

• P&L and Budgeting: Deep understanding of forecasting, budgeting, managing profit margins, and controlling operational costs with expense smoothing
• Multi-Unit Experience: Successfully managed people while creating talent pipelines and driving results via direct and indirect influence
• Strategic Scheduling: Ability to identify trends, forecast business needs, and staff for seasonality and other factors
• Vendor & Customer Relations: Long-term track record maintaining relationships with open communication ensuring quality service

Training & Development

• Certified Training General Manager: Key role in training new store teams, facilitating onboarding, and teaching company-wide standards/initiatives
• Program Creation & Implementation: Experience testing new products/processes and developing standardization plans for new rollouts

Operations & Process Efficiency

• Project Management/Rollouts: Responsible for planning, training, and execution while balancing priorities and ensuring quality outcomes
• Systems & Processes: Chosen to test and roll out operational processes company-wide, focusing on consistency and efficiency
• Quality Assurance: Enforced standards, tracked accuracy, and optimized workflows in fast-paced, high-stress environments

Change Management & Adaptability

• Leading Through Transition: Successfully taken over struggling locations/teams, managing resistance, coaching teams, and navigating uncertainty
• Versatility Across Roles: Working in both corporate and creative spheres, demonstrated ability to pivot quickly and effectively

Communication & Collaboration

• Cross-Functional Collaboration: Working directly with trainers, ops teams, and management to execute company-wide rollouts and training
• Community Engagement: Event organization experience and working with local schools/organizations for fundraising initiatives
• Interpersonal/Soft Skills: Regular facilitation of meetings, reinforcing positive behaviors, and addressing performance issues